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How long does Support at Home take?

Get a clearer understanding what to expect, how timelines work, and the options available while you wait.

What happens after approval:

Funding allocation happens after approval, not at the same time.

Timeframes vary depending on your circumstances and funding availability.

While you wait, you can explore providers, plan your services and consider interim support options.

What affects wait times?

Once you've been approved for Support at Home, the next step is funding allocation. While some people receive funding quickly, others may wait a little longer. The timing depends on your individual circumstances and where you sit on the national priority list.

While you wait, you can explore providers, consider the services you'd like to receive, and prepare to get started when funding becomes available. If your needs change during this time, it's important to let My Aged Care know.

VMCH aged care staff member assisting a resident to stand from the couch, providing supportive and compassionate in-home care.

What else should I know?

Depending on your circumstances, you may also be able to access interim support, such as the Commonwealth Home Support Program, or arrange services privately while waiting for your funding allocation.

Still have questions? Explore our short video guides.

What is Support at Home?

Learn how the Support at Home program helps older Australians access funding and services to live independently at home for longer.

Watch here

What's included in Support at Home?

Find out about the home care services available through Support at Home, from nursing and personal care to cleaning, transport and gardening.

Watch here

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Funding approval vs allocation: What's the difference?

Approved for Support at Home but still waiting? Learn the difference between approval and funding allocation, and what to expect next.

Watch here

Getting started with My Aged Care

Learn how to get started with My Aged Care and take the first steps towards accessing Support at Home services.

Watch here.

Can I get help while waiting for Support at Home funding?

See how Support at Home’s short-term pathways can provide additional support for recovery, home safety and end-of-life care.

Watch here.

Concerned about wait times?

If you're unsure where you are in the process or want to understand your options while waiting, VMCH can help. Our team can help you with interim support and prepare you for services when funding becomes available.

Book a call back

Not sure where to start?

Speak with our expert team of friendly professionals. We’ll guide you through your options, provide tailored advice, and connect you with the right support, starting today.

Call us on 1300 698 624