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Getting started with My Aged Care

Learn the difference between assessment, approval and funding allocation, and where each step fits in the Support at Home journey.
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What you need to know about applying for Support at Home:
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Support at Home applications start with My Aged Care, either online or by calling 1800 200 422.
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After your assessment, you'll receive a letter outlining your outcome and approved services.
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When funding becomes available, you can choose a provider and begin arranging your services.

How do I apply for Support at Home?

To access Support at Home, you'll first contact My Aged Care and answer a few questions. You may then be booked for an assessment, either at home or by phone.

After your assessment, you'll receive a letter explaining the outcome, including whether you've been approved and the services you're eligible to receive.

When funding becomes available, you'll receive another notification confirming your funding allocation. From there, you can choose a provider to plan and deliver your services.
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Still have questions? Explore our short video guides.

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What is Support at Home?

Learn how the Support at Home program helps older Australians access funding and services to live independently at home for longer. 

Watch here

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What's included in Support at Home?

Find out about the home care services available through Support at Home, from nursing and personal care to cleaning, transport and gardening.  

Watch here

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Funding approval vs allocation: What's the difference?

Approved for Support at Home but still waiting? Learn the difference between approval and funding allocation, and what to expect next.

Watch here

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Can I get help while waiting for Support at Home funding?

See how Support at Home’s short-term pathways can provide additional support for recovery, home safety and end-of-life care.

Watch here.

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How long does Support at Home funding take?

Navigate the wait for Support at Home funding with practical advice on planning, preparation and changing care needs.

Watch here.

Need help understanding what happens next?

Our experienced team can guide you through the process and help you understand your options.
Book a call back
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Not sure where to start?

Speak with our expert team of friendly professionals. We’ll guide you through your options, provide tailored advice, and connect you with the right support, starting today.
Call us on 1300 698 624
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