Support at Home income assessments and contributions

Understanding how income assessments and participant contributions work can help you plan your care with confidence.

Understanding income assessments and contributions:

Most people will contribute towards the cost of some Support at Home services.

Your contribution is determined by Services Australia based on your individual circumstances.

If you're not receiving an Age Pension, you'll need to provide income and asset information to determine your contribution.

How does the income assessment work?

If you receive a full or part Age Pension, your Support at Home contribution is generally based on your existing income and assets assessment. In most cases, you won't need to complete additional paperwork.

If you're not receiving an Age Pension, Services Australia will ask for information about your income and assets to calculate your contribution. It's important to provide this information promptly, as the highest contribution rates may apply if an assessment isn't completed.

What else should I know?

Your Support at Home budget is issued quarterly and includes funding set aside for care management. If your care needs change over time, you or your Care Partner can request a reassessment.

If there's a delay in receiving your full allocation, interim funding may be available so essential supports can begin sooner.

Still have questions? Explore our short video guides.

What is Support at Home?

Learn how the Support at Home program helps older Australians access funding and services to live independently at home for longer.

Watch here

What's included in Support at Home?

Find out about the home care services available through Support at Home, from nursing and personal care to cleaning, transport and gardening.

Watch here

VMCH_CAH_Q5_Funding-approval-vs-allocation

Funding approval vs allocation: What's the difference?

Approved for Support at Home but still waiting? Learn the difference between approval and funding allocation, and what to expect next.

Watch here

Getting started with My Aged Care

Learn how to get started with My Aged Care and take the first steps towards accessing Support at Home services.

Watch here.

Can I get help while waiting for Support at Home funding?

See how Support at Home’s short-term pathways can provide additional support for recovery, home safety and end-of-life care.

Watch here.

How long does Support at Home funding take?

Navigate the wait for Support at Home funding with practical advice on planning, preparation and changing care needs.

Watch here.

Confused about income assessments or contributions?

Income assessments and contributions can feel confusing. Our team can help explain the process, answer your questions and support you through each step.

Book a call back

Not sure where to start?

Speak with our expert team of friendly professionals. We’ll guide you through your options, provide tailored advice, and connect you with the right support, starting today.

Call us on 1300 698 624