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Support at Home classifications explained

Understanding how classifications and budgets work can help you make the most of your funding and plan your support with confidence.
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How do Support at Home classifications work?
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Support at Home includes eight classifications, each with its own budget.
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Budgets are paid quarterly and can be used for approved services and care management.
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If your needs change over time, you can request a reassessment.

How do Support at Home classifications work?

Each classification includes a quarterly budget, with a linked annual funding amount. A portion of the budget is reserved for care management, helping ensure your services remain coordinated and responsive to your needs.

The remaining budget can be used for services on the approved Support at Home service list, based on your individual care plan and goals.
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What happens if I don't use all my funding?

Support at Home budgets are issued quarterly. If you don't use your full budget during a quarter, you may be able to carry over a limited amount into the next quarter, in line with government rules.

If your care needs change, you or your Care Partner can request a reassessment to determine whether a different classification may be more appropriate.

Still have questions? Explore our short video guides.

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What's included in Support at Home?

Find out about the home care services available through Support at Home, from nursing and personal care to cleaning, transport and gardening.  

Watch here

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Funding approval vs allocation: What's the difference?

Approved for Support at Home but still waiting? Learn the difference between approval and funding allocation, and what to expect next.

Watch here

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Getting started with My Aged Care

Learn how to get started with My Aged Care and take the first steps towards accessing Support at Home services.

Watch here.

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Can I get help while waiting for Support at Home funding?

See how Support at Home’s short-term pathways can provide additional support for recovery, home safety and end-of-life care.

Watch here.

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How long does Support at Home funding take?

Navigate the wait for Support at Home funding with practical advice on planning, preparation and changing care needs.

Watch here.

Need help understanding what happens next?

Our experienced team can guide you through the process and help you understand your options.
Book a call back
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Not sure where to start?

Speak with our expert team of friendly professionals. We’ll guide you through your options, provide tailored advice, and connect you with the right support, starting today.
Call us on 1300 698 624
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